Use of cookies

1. Information about us

The Caravan Club Limited, trading as the Caravan and Motorhome Club, is the owner and operator of www.camc.com and www.caravanclub.co.uk and any applications and/or digital channels provided by us for the purpose of accessing our website, digital magazine, mobile application or other services (our apps and digital channels) (together our digital services). We are a company limited by guarantee registered in England and Wales under company number 646027. Our registered company address is: The Caravan Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. Our VAT number is 239719331.

2. Contact us

If you would like any information about the Caravan and Motorhome Club and its activities you can contact us by telephone on 01342 318813 or email enquiries@camc.com. You can also write to the Caravan and Motorhome Club at East Grinstead House, East Grinstead, West Sussex RH19 1UA. If you have any queries relating to this Use of Cookies policy, our Privacy Policy or Terms of Use, please contact the Data Protection Officer by letter at the address above or email DPO@camc.com.

A comprehensive list of contact telephone numbers and ways to get in touch can be found on our website on our Contact us page.

Thank you for using our digital services.

Use of Cookies Policy

This policy explains how we use cookies and similar technologies on www.caravanclub.co.uk (our website) and also on our apps. You can find out more information about who we are and how we use your personal data by reading our Privacy Policy.

3. What are cookies and similar technologies?

3.1 A cookie is a small file of letters and numbers. When you visit our website cookies get stored on the computer or mobile device you are using, and we are able to access cookies stored from your previous visits. Cookies distinguish your computer or mobile device from others that are used to visit our website.

3.2 Our website and our apps also use other technologies that do similar things to cookies. For example, the website uses pixel trackers and local storage and our apps use activity tracking.

3.3 In this policy we use ‘cookies’ to refer to cookies and those similar technologies.

4. What do we use cookies for?

4.1 Cookies allow different features of our website and apps to work. They also allow us to analyse how people use our website and apps to provide more tailored marketing.

4.2 We use the following categories of cookies on our website:

4.2.1 Strictly Necessary: These cookies are strictly necessary to enable us to provide services you have requested, including access to our website. For example, they enable you to make bookings via the website, and login to the member area. They also help keep the website secure.

4.2.2 Functional: These cookies allow our website to remember choices you make and tailor the website to provide enhanced features and content for you. They may be set by us or by third-party providers whose services we have added to our pages. Without these cookies, our website cannot remember choices you've previously made or personalise your browsing experience.

4.2.3 Analytics and Optimisation: These cookies collect information about how you use our website. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. All the information these cookies collect is aggregated so we do not use it to learn about your individual use of the website. These cookies help us learn how our website is performing so we can make improvements and enhance your browsing experience.

4.2.4 Marketing: These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the marketing campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. These cookies can track your visits to other websites. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

You can find more information about the individual cookies we use and the purpose of those cookies in section 11.

4.3 We use similar technologies to cookies on our apps and this is used to anonymously collect data about activities in order to help improve the way the apps function.

5. Who else sets cookies on our website and apps?

5.1 When you visit our website some of the cookies are stored or accessed on your device by third parties (third party cookies).

5.2 No third party cookies are set on our apps but when accessing certain functions, such as viewing your previous bookings on the CAMC site booking app, you will be taken to our website where third party cookies will be present.

5.3 When you use the cookie management feature on our website to allow or reject functional, marketing or analytics cookies your choices will apply to any third party cookies which are included in those categories as well.

5.4 Examples of third party cookies include:

5.4.1 YouTube cookies: we sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from YouTube, you may be presented with cookies from YouTube.

5.4.2 Advertising network cookies: our website carries adverts which are served by different advertising networks. Those networks set cookies when you visit those pages of the website.

5.5 The list of website cookies at the bottom of this policy shows which cookies are third party cookies, who provides them, and the purpose of the cookies.

6. How can you choose which cookies are used?

On our Website

6.1 The only cookies we use automatically are strictly necessary cookies.

6.2 We will only use functional, marketing, or analytics and optimisation cookies if you consent by selecting them via the cookie management feature on our website.

6.3 You can change your cookie preferences at any time by using the cookie management feature on our website. You may need to reload the page you are viewing for your new preferences to apply.

6.4 You can also delete cookies through your browser, and most browsers have settings that you can use to manage cookies.

In our apps

6.5 By installing our apps you consent to us using functional, analytics and optimisation, and marketing cookies in the apps. You can delete those cookies and withdraw consent by uninstalling the apps.

6.6 When using our apps you can amend your push notification and geolocation service settings on your mobile device. Also, when using the CAMC Magazine app, you can turn off the tracking of anonymous usage data by Google Analytics that is collected to help improve the app.

7. How long do cookies last for?

7.1 Some cookies, known as ‘session cookies’ only last until you close your web browser. Other cookies, known as ‘persistent cookies’ are saved for longer so that they continue between different browsing sessions. You can delete persistent cookies by using the settings in your web browser.

8. What other information do we collect from your device?

8.1 When you visit our website or apps we automatically collect technical information such as:

the internet protocol (IP) address you are using
the browser type and version
time zone setting and location
browser plug-in types and versions
operating system and platform
app version (where applicable)
language settings
the date and time you accessed our digital services

8.2 We use this information to analyse and improve the performance of our website and apps and understand the geographic location of our users, keep our digital services secure and make sure that our content displays properly on your device.

8.3 Below are some examples of when anonymous activity data is collected by Google Analytics while using our apps. This data is collected when you:

8.3.1 CAMC Magazine app:

login into your account
purchase an issue of a magazine
resize text
change your notification settings
toggle night mode on or off
cancel an edition download
experience a failed download
perform a search
click a promotional banner

8.3.2 CAMC site booking app:

register on the app
browse as a guest
add a joint member or family member when registering
pay by direct debit or pay by card when registering
select items from promotional carousels
use the ‘My Cards’ feature
make UK and overseas site bookings

8.4 You can find out more about how we use your personal data by reading our Privacy Policy.

9. Changes to this Use of Cookies policy

We will amend this Use of Cookies policy from time to time to ensure it remains up to date and reflects how we use cookies and similar technologies as well as any new legal requirements. Please visit our website to keep up to date with any changes as the current version of this policy will always be posted on our website.

Version no.	Description of change	Date published
2.0	Major update to original policy	25 November 2015
2.1	Section 1 updated to include "digital channels" and clarify the meaning of digital services.	21 January 2016
2.2	Update to list of cookies in section 3.7	30 March 2016
2.3	Update to list of cookies in section 3.7	26 April 2016
3.0	Facebook Conversion and Remarketing cookies	22 June 2016
3.1	Section 3.8 updated to include HotJar session cookie information	11 August 2016
4.0	Policy updated to incorporate new trading name	21 February 2017
4.1	Policy updated to make adjustments re trading name	22 February 2017
5.0	Policy updated in line with The Privacy and Electronic Communications Regulations and to reflect the new cookie management feature	28 July 2021
5.1	Policy updated to include additional information about mobile apps	9 June 2022

10. Last update

This Use of Cookies policy (Version 5.1) was last updated on 9 June 2022.

11.1 Strictly necessary cookies

Name	Where it is from	Purpose
__RequestVerificationToken	caravanclub.co.uk	Helps prevent Cross-Site Request Forgery (CSRF) attacks.
ASP.NET_SessionId	caravanclub.co.uk	Preserves the visitor's session state across page requests.
CookieConsent	caravanclub.co.uk	Stores the user's cookie consent state for the current domain
JSESSIONID	nr-data.net	Preserves users states across page requests.
Queue-it-#	queue-it.net	Used to distribute traffic to the website on several servers in order to optimise response times.
.ASPXANONYMOUS	caravanclub.co.uk	Used to deliver user data when authorising applications on the website.
sessionPageNumbers	e.issuu.com	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
events/1/359627beb1	bam-cell.nr-data.net	This is a cookie for the loadbalancer to track sticky session and data through the servers
livemonitorUserId	caravanclub.co.uk	This cookie is used to track your session and maintain sticky session to allow you to stay on one server
util/LiveMonitor/Tracking/Index	caravanclub.co.uk	This cookie is used to track your session and maintain sticky session to allow you to stay on one server

11.2 Functional cookies

Name	Where it is from	Purpose
bc.visitor_token	boldchat.com	Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.
bc-visitor-id	boldchat.com	Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.
bc.visitor_token	caravanclub.co.uk	Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
yt-remote-cast-installed	youtube.com	Stores the user's video player preferences using embedded YouTube video
yt-remote-connected-devices	youtube.com	Stores the user's video player preferences using embedded YouTube video
yt-remote-device-id	youtube.com	Stores the user's video player preferences using embedded YouTube video
yt-remote-fast-check-period	youtube.com	Stores the user's video player preferences using embedded YouTube video
yt-remote-session-app	youtube.com	Stores the user's video player preferences using embedded YouTube video
yt-remote-session-name	youtube.com	Stores the user's video player preferences using embedded YouTube video
bc-visit-id	boldchat.com	This is a cookie to determine wither the user has the boldchat switched on or off.
_bcvm_vid_118820879193255336	caravanclub.co.uk	These cookies allow us to provide web chat features and are set on behalf of a company BoldChat.
_bcvm_vrid_#	caravanclub.co.uk	These cookies allow us to provide web chat features and are set on behalf of a company BoldChat.
bc_pv_end	caravanclub.co.uk	These cookies allow us to provide web chat features and are set on behalf of a company BoldChat.
mapsearch_cl	caravanclub.co.uk	This is used to keep the users location specified on the map software
mapsearch_cs	caravanclub.co.uk	This is used to keep the users location specified on the map software
QueueITAccepted-SDFrts345E-V3_uksitesmarch18	caravanclub.co.uk	This is used to track users in the queue to alleviate stress on our servers.

11.3 Analytics and optimisation

Name	Where it is from	Purpose
bounce	adnxs.com	Determines if a user leaves the website straight away. This information is used for internal statistics and analytics by the website operator.
_dc_gtm_UA-#	caravanclub.co.uk	Used by Google Tag Manager to control the loading of a Google Analytics script tag.
_ga	caravanclub.co.uk	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_ga_#	caravanclub.co.uk	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_gat	caravanclub.co.uk	Used by Google Analytics to throttle request rate
_gid	caravanclub.co.uk	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_hjAbsoluteSessionInProgress	caravanclub.co.uk	This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
_hjFirstSeen	caravanclub.co.uk	This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
_hjid	caravanclub.co.uk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_hjid	caravanclub.co.uk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_hjIncludedInPageviewSample	caravanclub.co.uk	Determines if the user's navigation should be registered in a certain statistical place holder.
_hjIncludedInSessionSample	caravanclub.co.uk	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
_hjTLDTest	caravanclub.co.uk	Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.
hjViewportId	caravanclub.co.uk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
sessionStartTime	e.issuu.com	Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started.
collect	google-analytics.com	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
d	quantserve.com	Collects anonymous data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.
goog_pem_mod	caravanclub.co.uk	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
google_experiment_mod34	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys
google_experiment_mod36	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys
google_experiment_mod37	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys
google_experiment_mod44	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys
google_experiment_mod47	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys
google_experiment_mod53	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys
google_experiment_mod54	caravanclub.co.uk	This is a a marketing tool to A/B test changes and to optmise for customer journeys

11.4 Marketing cookies

Name	Where it is from	Purpose
lang	ads.linkedin.com	Remembers the user's selected language version of a website
ab	agkn.com	This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site.
personalization_id	twitter.com	This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile.
na_id	addthis.com	Used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social sharing function provided by Addthis.com.
na_rn	addthis.com	Used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social sharing function provided by Addthis.com.
na_sc_e	addthis.com	Used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social sharing function provided by Addthis.com.
na_sr	addthis.com	Used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social sharing function provided by Addthis.com.
na_srp	addthis.com	Used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social sharing function provided by Addthis.com.
na_tc	addthis.com	Used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social sharing function provided by Addthis.com.
ouid	addthis.com	Sets an ID-string for the specific visitor. This is used to recognize the visitor upon re-entry. This allows the website to register the visitor’s behaviour and facilitate the social media sharing function provided by Addthis.com.
uid	addthis.com	Creates a unique, machine-generated user ID. AddThis, which is owned by Clearspring Technologies, uses the user ID to make it possible for the user to share content across social networks and provide detailed statistics to various providers.
anj	adnxs.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
uuid2	adnxs.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
u	agkn.com	Collects data on user visits to the website, such as what pages have been accessed. The registered data is used to categorise the user's interest and demographic profiles in terms of resales for targeted marketing.
ATN	atdmt.com	Targets ads based on behavioural profiling and geographical location.
MUID	bing.com	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
__gads	caravanclub.co.uk	Used to register what ads have been displayed to the user.
_fbp	caravanclub.co.uk	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_au	caravanclub.co.uk	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
_uetsid	caravanclub.co.uk	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.
_uetsid	caravanclub.co.uk	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetsid_exp	caravanclub.co.uk	Contains the expiry-date for the cookie with corresponding name.
_uetvid	caravanclub.co.uk	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetvid	caravanclub.co.uk	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetvid_exp	caravanclub.co.uk	Contains the expiry-date for the cookie with corresponding name.
google_adsense_settings	caravanclub.co.uk	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
GoogleAdServingTest	caravanclub.co.uk	Used to register what ads have been displayed to the user.
CMID	casalemedia.com	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.
CMPRO	casalemedia.com	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.
CMPS	casalemedia.com	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.
CMST	casalemedia.com	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.
punchv-e-f	docs.google.com	Used to implement the content through Google Docs.
punchv-e-n	docs.google.com	Used to implement the content through Google Docs.
punchv-e-v	docs.google.com	Used to implement the content through Google Docs.
DSID	doubleclick.net	Used by Google DoubleClick for re-targeting, optimisation, reporting and attribution of online adverts.
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
pagead/landing	doubleclick.net	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.
RUL	doubleclick.net	Used by DoubleClick to determine whether website advertisement has been properly displayed - This is done to make their marketing efforts more efficient.
test_cookie	doubleclick.net	Used to check if the user's browser supports cookies.
fr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
tr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
ads/ga-audiences	google.com	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
NID	google.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
pagead/1p-user-list/#	google.com	Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.
uuid	innovid.com	This cookie is used to optimize ad relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.
iutk	issuu.com	Recognises the user's device and what Issuu documents have been read.
bcookie	linkedin.com	Used by the social networking service, LinkedIn, for tracking the use of embedded services.
bscookie	linkedin.com	Used by the social networking service, LinkedIn, for tracking the use of embedded services.
lang	linkedin.com	Set by LinkedIn when a web page contains an embedded "Follow us" panel.
lidc	linkedin.com	Used by the social networking service, LinkedIn, for tracking the use of embedded services.
lissc	linkedin.com	Used by the social networking service, LinkedIn, for tracking the use of embedded services.
UserMatchHistory	linkedin.com	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
i	openx.net	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.
pd	openx.net	Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.
KADUSERCOOKIE	pubmatic.com	Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.
KTPCACOOKIE	pubmatic.com	Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.
mc	quantserve.com	Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads.
pxrc	rlcdn.com	This cookie registers data on the visitor. The information is used to optimize advertisement relevance.
rlas3	rlcdn.com	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.
i/adsct	t.co	The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content.
Filters	caravanclub.co.uk	this is for our caravan classicfied website, and controls the filters for viewing.
mhVisitorId	caravanclub.co.uk	This is a cookie to track whether a user has completed a form or not.
some_name	caravansforsale.co.uk	This cookie is used to track users on our classified, as to whether they return or not.

12.1 Strictly necessary cookies

Name	Where is it from?	Purpose
personId	CAMC UK sites app	Passes logged in app users' details to the IBE to prevent additional log in request