As a frequent visitor to this site, I am astounded by some of the reviews. Yes, you have to arrive after 13:00 as most sites have the same ruling and most people have enough common sense to plan their routes to take this into account. The toilets are spotless and although the toilets may not have underfloor heating they are more than adequate to use. The current wardens have made some excellent improvements ie the waste and water area. I have always found the wardens at this site treat all visitors with dignity and respect but maybe some visitors expect to be treated as Queens or Kings on their grand tour. The idea for a code to the toilets is an excellent idea as this prevents people not booked onto the site abusing the facilities.