Why no site shop ?

rayjsj replied on 12/07/2023 09:29

Posted on 12/07/2023 09:29

Stayed on two Cmc sites so far this Season, Lady Margrets Park in Chirk and New England Bay in Dumfries and Galloway   neither stocked  essentials any longer ?? Why is that ?   IE.  MILK, BREAD, EGGS,  coffee, tea, Ice Creams  etc.,   now in Chirks case shops are just about a Mile away,  a nuisance but 'do able'  at a push provided you are not disabled.  HOWEVER   at New England Bay  the nearest shop is in Drummore more than 5 miles away  really too far  and NO  public transport. 

Why are Wardens not bothering with selling essentials any more ?  It was scorching for 3 weeks at New England Bay lots of children all wanting ice creams ?? Let alone us Adults !  And you couldnt order newspapers for the following day  by paying in advance 

 Seems you dont realise what a treasure you have until you lose it.   That was the PREVIOUS  wardens at New England Bay     OH Yes    AND  they closed  half of the toilet facilities half way through our stay, not for repairs but to save money...we were told.

Chirk has a 'new' toilet block but have closed off the large Rallyfield/ dog excercise area. Is this a 'New Breed'  of Site Wardens  who are NOT customer oriented ?   Viewpoints please !

 

Moderator Edit:

As we already have a thread running on site shops, I'll lock this one and invite any further discussion on the original thread.

 

 

 

 

JollyKernow replied on 12/07/2023 15:36

Posted on 12/07/2023 14:15 by Takethedogalong

Ray, don’t blame the site staff. Most of the changes that are happening have little to do with decisions taken by site staff themselves, all they can do is to work and respond as fit to guidance and policy that is set by Club officers and Executive from HQ. Site staff have to deal daily with visitors who are not aware of a lot of the changes, and it’s unfair, and to be honest, misguided to blame them for decisions that they have possibly only been on the periphery of inputting towards, if at all. 

On site shops were always at the whim of do or don’t by Site Staff, but things are changing, their duties and work expectations are changing, and as a current Site Manager pointed out in a previous thread on this topic, there’s quite a lot more than Members think around “running a shop”.

Posted on 12/07/2023 15:36

There's quite a lot than members think around running a site too Ttda.

JK

rayjsj replied on 12/07/2023 15:38

Posted on 12/07/2023 13:04 by Hja

I wonder how many people actually stay on site 100% of the time for 3 or 4 days? If you have a caravan & car, then no problem. We have a 6.4 m PVC. If we are staying on a site for 4 nights, unusual and probably a CL, we are likely to be taking to van off site to visit somewhere, so fit in shopping with that. We can always shop when moving from one site to another. Many motorhomers seem to have bikes, so presumably a trip of a few miles is not a problem?

Gas for those with swappable cylinders I understand. I understand that those new to motorhoming/caravanning might forget the toilet fluid or loo rolls. If a site requires green liquid, a few spare bottles or packs is probably sensible. But don’t others leave their units primed and ready for off between trips? Ours is stocked up with essentials at the start of the season and we have a check list we use before we go off on a trip which includes things like fill up containers (pasta, rice) etc, check loo rolls.

Yes we have a carton of uht milk, we also take enough bread, frozen, for an about four days and a pack of bread mix to cook in the Remoska if on ehu. 

Posted on 12/07/2023 15:38

Errr I  go to a site and usually stay for a week, two sometimes even 3 ,  and when we  stay on an attractive site (like New England Bay) We spend most of our time onsite taking in the occasional trip to Mull of Galloway or Port Logan   for meals out. The surprise of finding no shop for Milk Bread or  Ice Creams  caused great annoyance. But didnt ruin the holiday.  Luckily.

 

Cornersteady replied on 12/07/2023 15:41

Posted on 12/07/2023 15:25 by rayjsj

I dont begrudge Wardens their time off I didnt say that. If there are not enough staff then the Club needs to employ more.  And site shops on remote sites are vergeing on being essential,  especially if you run out 0f gas halfway through a meal !  

Newspapers ordered and dropped off by a local newsagent are not a huge work burden on the Wardens  as is getting a local trader to drop off Milk to pre order ?  It just takes someone to CARE.

Its that that seems to be missing.from the present Regime running the club.  IMHO   Ray

  

Posted on 12/07/2023 15:41

It's been stated that gas (if available) and caravan/MH chemicals will be always sold through the club. 

If you personally want a shop that sells other things then wardens have to do that in their own time and with their money so yes you are asking for wardens to give up those things. It's their choice. Just as it is yours to choose sites that will cater for what you want.

I'm in the look after myself and plan ahead camp - pun intended.

replied on 12/07/2023 15:44

Posted on 12/07/2023 13:04 by Hja

I wonder how many people actually stay on site 100% of the time for 3 or 4 days? If you have a caravan & car, then no problem. We have a 6.4 m PVC. If we are staying on a site for 4 nights, unusual and probably a CL, we are likely to be taking to van off site to visit somewhere, so fit in shopping with that. We can always shop when moving from one site to another. Many motorhomers seem to have bikes, so presumably a trip of a few miles is not a problem?

Gas for those with swappable cylinders I understand. I understand that those new to motorhoming/caravanning might forget the toilet fluid or loo rolls. If a site requires green liquid, a few spare bottles or packs is probably sensible. But don’t others leave their units primed and ready for off between trips? Ours is stocked up with essentials at the start of the season and we have a check list we use before we go off on a trip which includes things like fill up containers (pasta, rice) etc, check loo rolls.

Yes we have a carton of uht milk, we also take enough bread, frozen, for an about four days and a pack of bread mix to cook in the Remoska if on ehu. 

Posted on 12/07/2023 15:44

The user and all related content has been Deleted User

Tinwheeler replied on 12/07/2023 15:47

Posted on 12/07/2023 15:41 by Cornersteady

It's been stated that gas (if available) and caravan/MH chemicals will be always sold through the club. 

If you personally want a shop that sells other things then wardens have to do that in their own time and with their money so yes you are asking for wardens to give up those things. It's their choice. Just as it is yours to choose sites that will cater for what you want.

I'm in the look after myself and plan ahead camp - pun intended.

Posted on 12/07/2023 15:47

My thoughts too. In fact, it’s never entered my head to expect a site shop to cater for my needs. We always shop en route or while out and about during the day.

rayjsj replied on 12/07/2023 15:47

Posted on 12/07/2023 15:47

Whether site staff like it or not THEY are the interface between Club  and MEMBERS  we are not just 'customers'   we care enough to JOIN our club

And we deserve consideration and INFORMATION when major policy changes are being implemented on sites . Perhaps the Area Managers should be present to take the flack now and again ?

Ray

 

Tinwheeler replied on 12/07/2023 16:03

Posted on 12/07/2023 15:47 by rayjsj

Whether site staff like it or not THEY are the interface between Club  and MEMBERS  we are not just 'customers'   we care enough to JOIN our club

And we deserve consideration and INFORMATION when major policy changes are being implemented on sites . Perhaps the Area Managers should be present to take the flack now and again ?

Ray

 

Posted on 12/07/2023 16:03

Perhaps, as I’ve suggested before, you really should take your issues up with HQ. We've heard the official line on shops from a warden and there’s nothing more anyone on here can tell you and nothing we can do about it. 

Goldie146 replied on 12/07/2023 16:07

Posted on 12/07/2023 15:47 by rayjsj

Whether site staff like it or not THEY are the interface between Club  and MEMBERS  we are not just 'customers'   we care enough to JOIN our club

And we deserve consideration and INFORMATION when major policy changes are being implemented on sites . Perhaps the Area Managers should be present to take the flack now and again ?

Ray

 

Posted on 12/07/2023 16:07

As I said up-thread we were at New England Bay last week, and we’ve just had an email with a questionnaire about the site, including our opinions of facilities etc and what improvements we would like. I’m sure your will get a similar email and have your chance to express your views - somewhere where the upper echelons of the club might see them . Plus of course - leave a review.

My answers to “how would you rate etc” were mostly 10’s. There were boxes to complete if you wanted to do more than a tick box answer.

 

JollyKernow replied on 12/07/2023 16:20

Posted on 12/07/2023 15:47 by rayjsj

Whether site staff like it or not THEY are the interface between Club  and MEMBERS  we are not just 'customers'   we care enough to JOIN our club

And we deserve consideration and INFORMATION when major policy changes are being implemented on sites . Perhaps the Area Managers should be present to take the flack now and again ?

Ray

 

Posted on 12/07/2023 16:20

Hiya Ray

Not wanting to go over old ground, but you mention major policy changes on sites. If by that you are referring to a shop in reception, it's never been club policy to have one it's purely a voluntary thing by the staff if there are any changes to that provision.

You also mention the area managers being present. My regional manager often visits the site on spec. We always walk around the site and talk to anyone that would like to. He always asks if anyone has any issues be it on site level or beyond. Sometimes conversations get "interesting" but I can honestly say that the subject of site shops past and present has never been raised, not once. So no "flak"

JK

rayjsj replied on 12/07/2023 16:34

Posted on 12/07/2023 15:34 by Hja

I wonder how many would actually order milk or papers in advance. Would it be sufficient to make it worth while for a trader to deliver? Presumably the price would have to include the delivery charge.

Posted on 12/07/2023 16:34

I've done it before on remote sites when staying more than 3 days  The rural newagent/shop seemed to think it worthwhile  as did a baker

And even a fish n Chip van ?

Ray

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