Red Pennant Recovery Experiences

mapman replied on 21/03/2023 12:28

Posted on 21/03/2023 12:28

We have taken Red Pennant insurance on all our trips over 30 odd years. Only had to use them twice some years ago and found the service excellent,  but neither involved vehicle repatriation. Have seen recent posts on other forums of poor service by the recovery operators ( not Red Pennant).

Red Pennant booklet mentions the use of UK based operators where possible. What experiences have members had? 

GTrimmer replied on 13/04/2023 19:04

Posted on 11/04/2023 09:51 by Stato

ValDa is absolutely right. The key phrase is "attached to the vehicle". In many cases, as happened to me last year, a breakdown will occur when you are away from your caravan site. Your car may well be recovered, but you will be left to sort out your caravan yourself. That could be extremely difficult and/or expensive. I suspect many of the breakdown policies that people sign up to are not "caravan friendly". The other issue is are you covered with faults to the caravan (ie brakes, hitch etc).

The only caravan friendly policies that I am aware of are Red Pennant and the C&CC/RAC Arrival. I think there is at least one other. It may be Staysure, I can't remember. 

The issues I had with Red Pennant last year were not "third party" issues. They were mainly with how Red Pennant dealt with my issue. Hence my decision to try Arrival this year. It's cheaper as well. 

Posted on 13/04/2023 19:04

 

The reason Arrival is cheaper is that it appears not to provide the personal cover provided under the RP policy.

If all you need is breakdown cover then that may be OK. but  others may need the comfort of full protection.

Stato replied on 14/04/2023 14:26

Posted on 14/04/2023 14:26

GTrimmer - You are, of course, correct.

But on the presumption that the OP is referring to motoring cover only then, by my calculations, C&CC Arrival plus added Euro cover is significantly cheaper than Mayday plus Red Pennant. Eurotraveller mentioned Eurobreakdown.com as well which appears to be another good value, caravan friendly, option.

I appreciate there are lots of variables involved, especially if you want to add on health cover. The benefit of these posts is that members can read of other options, check the small print, and then make an informed choice. 

Hope you all have trouble free trips this year. 

eribaMotters replied on 14/04/2023 15:45

Posted on 14/04/2023 15:45

For 6 of the 8 last years I have been fortunate enough to have European cover, including caravan attached, provided by new car manufacturer cover. I have never in this period or prior to it ever dreamed about NOT taking out Red Pennant with medical cover. 

In 2015 I was on the receiving end of exactly why you take this specialist cover out. We were staying in a fairly remote forested area in the Dordogne and after a two week stay left the site early on a Sunday morning for our campsite in the Loire area. 

100 yards out of the campsite the drivers side wheel [recipient of a new bearing 3 months earlier] was making a very nasty noise. I pulled over, crawled underneath and checked linkages which were all fine. I suspected shoes binding or the bearing had come out of it's seating. Thinking back the wheel had been a bit warm on arrival 2 weeks earlier after a near 600 mile drive.  

I called Red Pennant and was put through to a recovery mechanic within minutes. I later found out it was the parent of a sixth form student I taught, small world. He advised the checks I had made already and and agreed my suggestions sounded likely. Back to the Red Pennant receptionist and I was re-booked back into a very busy site on a pitch near reception to aid recovery if needed. I had not booked this site through the C&MC.

I was informed that as it was a Sunday then I would not see a mechanic until the Monday. About 2 hours later, to my surprise and relief, campsite reception informed me help was on it's way. The contractor who serviced the campsite owners vehicles had been contacted and was on his way. A very clean and shiny pick up truck arrived and two mechanics. The campsite receptionist acted as interpreter, the van was jacked up, wheel off, brake drum cleaned out and wheel bearing "re-seated" with my big copper Thor hammer.

One hour later we were on our way again. Red Pennant were called and they contacted our next campsite [not booked through C&MC] to explain our situation and await our late arrival.

The service was excellent. I cannot complain

For this summer 30 days is going to cost us £170, no small amount but big piece of mind. Now retired I've also worked out if we do a late summer one year followed by an early one the next we can do a 30 day multi trip that spans the two years and gives better value at £310.

 

Colin

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook