Petal1026 replied on 23/03/2017 12:08
Posted on 23/03/2017 12:08
Anyone else had any problems with their circulation pump and Alde after service? I have a 2 year old Swift Conqueror with a pump that failed. At that time we were purchasing a new caravan at the November show and spoke to an Alde representative who assured us the pump was under warranty and it would be paid for. We were staying in the van, it was freezing so rang Alde that day to ask for an authorised fitter, 2 out of 3 numbers given no longer are Alde fitters but the 3rd call found one who arranged to attend the site we were staying at and subsequently fitted a new pump. We returned the "failed" pump to Alde who promptly sent us a new pump......yes great Alde but we had already had one fitted!!!!! Phone call to Alde suggested we sell on e bay no offer of refund or cost of engineer's time just different advice that we should have taken the van to the dealer we purchased from.......in freezing conditions........we were staying in Oxford the dealer was in Nottingham! Not impressed Alde seem to have the niche in the market and using it to their advantage !
Petal1026
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