Land Rover DPF issues

Bluemalaga replied on 12/05/2018 10:00

Posted on 12/05/2018 10:00

My car has been with my dealer for nearly 4 weeks waiting for Land Rover to authorise a warranty replacement of the DP Filter following an amber warning followed within 2 miles of a red Filter full warning.

Land Rover assist were called late afternoon and arrived close to 5.00pm .Checks carried out showed that the filter was at a level that could be regenerated by the technician. However as it was late in his shift, he was not able to do so as it was time to go home. He advised it would be ok to drive 4 miles home and his colleague would attend first thing the following day. The second technician ran some tests and found the filter now to blocked to carry out a re-gen and the car would need to be transported to the dealer where it still sits.

I was advised by the dealer that the filter would need to be replaced and it would be very expensive, Land Rover were asked to cover the cost of replacement but after three weeks of claiming that no case had been raised, they declined claiming that the cause was the driving style and that diesel cars are purchased by people intending to drive at 70mph for long periods.

I have had the car for 2 years without an issue, so doubt very much if the driving style is the issue or it would have surfaced earlier.

I would be very interested to hear specifically from and member who has had similar experience with a Land Rover. I am looking for supporting evidence that Land Rover are using this excuse to avoid warranty claims, as there appears to be some accounts online.

Very grateful for only Land Rover related replies in this case.

replied on 13/05/2018 08:05

Posted on 13/05/2018 08:05

Can't think that I bought diesel to regularly drive at 70mph.

Just bumping this thread up Bluemalga.

replied on 13/05/2018 08:22

Posted on 13/05/2018 08:22

The user and all related content has been Deleted User

Bluemalaga replied on 13/05/2018 09:12

Posted on 13/05/2018 08:05 by

Can't think that I bought diesel to regularly drive at 70mph.

Just bumping this thread up Bluemalga.

Posted on 13/05/2018 09:12

I agree, can't imagine those London Taxi's being expected run at 70 mph.

Thanks DD, I have looked into the internet posts, but I was wondering if members were aware or had experienced this issue. I had not previously known about it. Seems that LR have problems that have not become well known so far.

Tigi replied on 13/05/2018 20:27

Posted on 13/05/2018 20:27

It used to be a problem up to about five years ago since then most manufacturers have changed their designs and I have`nt seen much about it. Its the reason why the new MOT rules include more attention to the DPF. Unless LR specifically exclude it in their Warranty Terms and Conditions I don`t see how they can really try to make out its not a failure and for something costing in the region of £1000 its worth arguing about.

flatcoat replied on 13/05/2018 21:55

Posted on 13/05/2018 21:55

DPF failure is a common problem across all marques, not just L/R. Low speed and low mileage use adds to the problem as does use of supermarket fuel. There is a company which chemically cleans DPF’s at a fraction of replacement cost however the best way to minimise future problems is always use VPower/Ultimate type fuels and unless your normal driving pattern regularly involves a long high speed journey (30 miles), give the car an Italian tune up once a month. 

Might be worth contacting Honest John for advice regarding a case for L/R contributing to replacement of the DPF. 

Bluemalaga replied on 13/05/2018 22:34

Posted on 13/05/2018 21:55 by flatcoat

DPF failure is a common problem across all marques, not just L/R. Low speed and low mileage use adds to the problem as does use of supermarket fuel. There is a company which chemically cleans DPF’s at a fraction of replacement cost however the best way to minimise future problems is always use VPower/Ultimate type fuels and unless your normal driving pattern regularly involves a long high speed journey (30 miles), give the car an Italian tune up once a month. 

Might be worth contacting Honest John for advice regarding a case for L/R contributing to replacement of the DPF. 

Posted on 13/05/2018 22:34

There are a coupleof issues here, first the amber light turned red in under 4 miles which made it impossible to carry out the recommended 30minute drive cycle. The hand book states if the amber light comes on that a lengthy drive will clear the filter and if you ignore the light, eventually it will turn red, not 4 miles

Second, Land Rover assist's first technician told me it would be safe to drive it home and would not cause problems while the second technician attended the following day. LR then told me this damaged the filter and it needed replacement at over £3k.

If either the warning mechanism had worked properly and in good time, or the Land Rover technician had completed the task on the first visit, then the filter would not need to be replaced.

 

flatcoat replied on 14/05/2018 12:30

Posted on 14/05/2018 12:30

No worries, I could see what you were getting at! However I would also speak with an independant L/R specialist and look at FL2 Forum for guidance too. When i had a problem with my now departed FL2 the dealers told me it needed a new ECU, somehow having diagnosed the car without even putting it onto the diagnostics.... I had the car transported home and it turned out to be the key which needed reprogramming.... so I would not be taking the dealers advice without a second opinion.

Bluemalaga replied on 14/05/2018 17:40

Posted on 14/05/2018 17:40

Hi Flatcoat.

Good news, I went to the dealership today in the hope of resolving the problem without having to shell out hard earned cash. I was told that they would fix it today free of charge. It appears that putting the car onto another computer gave a much lower reading which allowed a re- generation to take place which unblocked the filter and coupled with a new sensor, all should be well.

Fingers crossed, picked up the car late afternoon.

By the way, what is an Italian tune up?

EmilysDad replied on 14/05/2018 17:52

Posted on 14/05/2018 17:40 by Bluemalaga

Hi Flatcoat.

Good news, I went to the dealership today in the hope of resolving the problem without having to shell out hard earned cash. I was told that they would fix it today free of charge. It appears that putting the car onto another computer gave a much lower reading which allowed a re- generation to take place which unblocked the filter and coupled with a new sensor, all should be well.

Fingers crossed, picked up the car late afternoon.

By the way, what is an Italian tune up?

Posted on 14/05/2018 17:52

Italian tune up

Basically ..... give it a blast up the motorway 😉

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