Tracker service

You’re absolutely correct about that if you’re referring to the Sargent Tracker system. However, they are entirely separate units which each have their own battery. Furthermore, if the OP was referring to another make of tracker (e.g. Tracker Retrieve) then that operates entirely independently of any fitted alarm.

I have a tracker system fitted as standard to my Bailey Unicorn Cadiz, it is now coming up to 5years old , will the battery have to be replaced?

Thanks for the replies, just to confirm the tracker is a Thatchams, I have ‘e’mailed them for a breakdown of the work and cost still waiting for a reply! Will post it if they reply.

When I received such news I looked at my caravan, then 10 yrs. old and relatively valueless, and said s*d it and ripped the Sargant out preferring to save the £200 odd.,

My van has still not been nicked!   5 yrs later

 We too have a 5 year old Bailey Unicorn 3 (Barcelona) and we have received the following email from Tracker:

“As you will be aware, the Tracker Retrieve system in your vehicle has a 5 year guaranteed battery life. This is to remind you that your system has reached a point when the battery may not have enough power for us to track it in the event that your vehicle is stolen.

In order to continue the peace of mind you have enjoyed, we recommend you arrange a replacement of your Tracker system, for which there will be a reasonable charge.

If you choose not to replace your current Tracker system, we may not be able to provide the Stolen Vehicle Recovery service in the future or renew the subscription further when it comes to the end of its cover period; leaving your vehicle unprotected.
 
Please call us on 0808 509 0909 or email us at customerservice@tracker.co.uk to discuss your Tracker system replacement options.
 
Kind Regards,
Tracker Team”
 

Ive just telephoned them and they have given me a quote of £249 for 1 year then £99 per annum, or £449 to cover 5 years,  which seems very excessive.  This is supposedly  a special offer as we are an existing customer, and if we were a new customer it would be £800 for the 5 year option!

We have made the decision to not bother but phone our caravan insurance provider to inform them we will no longer have the “Tracker” service on our van, and see how much it bumps up our insurance.  May consider getting an alarm instead (Bailey has chosen to go the Tracker route rather than alarm system).

I bet an electronics engineer could change the battery quite cheaply. Worth checking your area for. 

I called Tracker back yesterday for clarification and whether I could get then battery changed myself, but they said that the whole unit will be coming out of it’s 5 year warranty, therefore it had to be replaced for them to be able to provide the service.  

I too have a Bailey Unicorn Cadiz and have received a letter from Tracker informing  me that  my subscription is due for renewal. I telephoned   them  and they told me that the unit has to be replaced and the  cost would be  for 12 months  £248   for 3 years £389 and for 5 years £449.  I have an alarm system fitted to the caravan i am now considering whether it is worth having the tracker renewed

If I wanted a tracker I'm sure there are cheaper options. There are really cheap trackers from China .... 

I've had my new motorhome for nearly a month and I never been able to commumicate with the Sargent Command unit via Bluetooth. After several weeks exchanging emails with swift I've contacted Sargent who have said the battery is low (7v) and I need to have the whole unit changed under warranty because the dealer would be unlikely to change the battery.

I'm not impressed.