Should the dealer have spotted this?

Paulss replied on 14/06/2023 12:27

Paulss

Posted on 14/06/2023 12:27

When I took my six year old caravan in for service, last December, I mentioned that there was a problem with "shunting" and asked them to check the horizontal damper and brakes. The invoice for the service shows this, and that the brakes were adjusted. Since then we have had a short trip of around fifty miles and a longer one of around 1,600 miles. on the last day of the second trip the "shunting" started to happen again.

I booked the caravan in with the same dealer and took it there today. They found that the brake pads had worn to the extent that the drums were scored resulting in an expensive (£750) repair.

Should the dealer have replaced the brake pads at the service?

2 replies

EmilysDad replied on 14/06/2023 13:02

Member

EmilysDad

Caravanner

Posted on 14/06/2023 13:02

if the brake shoes wore through the linings within the next couple of thousand miles after service, it would seem to me that the drums were never removed to physically check the shoes. If they had done so, I'm sure they would have seen that the linings were getting thin & needed replacing.

1 person likes this

Oneputt replied on 14/06/2023 13:07

Member

Oneputt

Caravanner

Posted on 14/06/2023 13:07

Absolutely they should have as brakes are an integral part of the service. From the Practical Caravan service guide:

Chassis and running gear includes, the coupling head area, corner steady lubrication, tyre checks (including the spare wheel), brake adjustment, underneath the caravan and the jockey wheel.

If indeed the brakes had been serviced the old hub nuts, one time use, should be returned to you

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