Leaky Lunar

It is not clear how the “shortfall” in the guarantee arises. Is there a cap on the warranty amount and is this written into the guarantee documentation? There must be some reason for them not meeting the full cost.

Presumably Lunar have set costs for works and the repairer wants a higher figure

All manufacturers seem to be capable of producing caravans and motorhomes that leak, a short search of on-line forums will demonstrate that. I'm not saying it is acceptable, it is not, far from it.

You haven't been clear why you haven't returned the van to the dealer from whom you purchased the van, is it out of guarantee?

Neither are you clear about the reason why the dealer you have selected to undertake the repair wants more money to do the work than Lunar are prepared to pay? 

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In general it says a lot for only buying locally. 

I travel 40 miles to dealership taking around 1hr 15mins which is a pain but I was aware of that when I chose the dealership. The nearest alternative is half an hour away and 24 miles but I preferred the one that I use having spent some time around both.

Dealerships often say that the time allowed for warranty works from manufacturers do not cover the full cost. As DD says though 'In general it says a lot for only buying locally.' 

It isn't always possible to buy locally and if one did, there is no guarantee of service. Our local Lunar dealer has gone out of business and so, when I had a warranty problem I spoke to Lunar to ask them who I could take the caravan to. I was told that our nearest dealer was some 30 odd miles away but they would only carry out warranty work on caravans that they had sold, (so no point in telling me of them). They gave me a couple of names in the West Midlands, 50 + miles away,  but again with the caveat that these also may not carry out work on caravans not bought from them. So much for Lunar dealerships!

The NCC approved mobile workshop that I have used for servicing many times over the years said he was able to carry out the work but he would not be paid anything like the full cost of the job. He would have to come to us, remove the faulty part (a Truma fitting), send it off for inspection and approval of the work and then return to us again to do the job. He said he would only be paid for the actual job of fitting the replacement part so he would have to charge us for the initial visit, removal of the part and carriage costs to Truma and his travel costs. His suggestion, knowing that I'm quite capable, was to buy the replacement part and do the job myself which would be considerably cheaper and, in the long run, much quicker.

So much for Lunar dealerships!

Are Swift and other dealerships any different in regard to doing warranty work on 'vans that they have not sold? I think that you will find the answer is no from my observations of posters with warranty issues on other manufacturers models

same old story with lunar. just put a claim in for damp and leaking bathroom window and they want proof of all servicing even though I sent them this 12 months ago when damp detected and repairs done under warranty then.

If you sent details 12 months ago is this a new claim 12 months after you gave evidence of servicing? 

Wonder if Lunar are on the way out.  In the last 3 years 2 x Lunar dealers no longer cancelled their franchise and the dealer where we brought our current van in Sussex has also stopped stocking them.  It appears the one thing they have in common is poor quality