Surfer replied on 29/08/2015 09:34
Posted on 29/08/2015 09:34
As a mattress is part and parcel of a caravan I think this is under the appopriate heading.
Previously we had a heavy pocket sprung mattress plus a 5cm memory foam mattress topper in our 2011 Delta TI. As we need to lose some weight to keep within our MTPLM we looked around for a lighter replacement mattress and after making inquiries, doing a bit of research and trying out the mattress in Swift caravans we went ahead and purchased the Duvalay Apollo mattress as it was supposed to be the top of the range in comfort etc.
We are bitterly disappointed with our purchase as now both of us suffer from sore and painful hips and end up tossing and turning all night trying to get comfortable. It feels as if we are sleeping on a topper that is on a concrete floor. Duvalay state that it takes awhile for the mattress to become comfortable. Not worth the £500 plus we spent!
We have raised the issue with Duvalay and they have offered us a discount on a mattress topper! The idea of buying the mattress was to get rid of the topper and have one less item in the caravan. We have now offered to take the caravan with the mattress to them even though it is a 2 hour trip for us, but they seem reluctant to take up our offer. The painful part is that as it is custom made it creates an issue with the Sale of Goods Act.
On the plus side they are very prompt to respond to complaints unlike many other companies. Has any one else found that their Duvalay mattress is uncomfortable and a mattress topper is required?
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