Coachman door crack

Rochroy replied on 18/11/2021 11:06

Rochroy

Posted on 18/11/2021 11:06

In spring 2021 we noticed a crack in the plastic just beneath the door window of our 2016 Coachman VIP 460. The dealer and ourselves have contacted Coachman and been told the part is out of warranty. I believe we may have a claim under the Consumer Rights Act and would like to know if other Coachman owners have experienced a similar problem and, if so, how did they resolve it.

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3 replies

paulfrompontefract replied on 20/11/2021 08:03

$paulfrompontefract profile picture$ Member

paulfrompontefract

Caravanner from West Yorkshire

Posted on 20/11/2021 08:03

You’re going to waste your time with coachman, see previous threads they are not interested in customer care, if you’re lucky you might get a condescending reply to any request for help!

kentman replied on 21/11/2021 22:37

kentman

Caravanner from Kent

Posted on 21/11/2021 22:37

We have a Coachman VIP and have not had this problem. With reference to recent comments on Coachman, I note that in a recent survey of owner satisfaction by the Camping and Carravanning Club, reported in this month's magazine, Coachman came second to Adria for new caravans, first for used caravans and first for new and used caravans combined (all based on just under 4,000 responses)

eurortraveller replied on 22/11/2021 12:35

Member

eurortraveller

from Cornwall

Posted on 22/11/2021 12:35

If the crack is superficial then I would cover it and live with it. If it’s structural and the door is falling apart then I would buy a new door. But mind it doesn’t slam shut in the wind or the new one might crack too.

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