Beware Mayday shortcomings!

Surfer replied on 12/02/2019 09:41

Posted on 12/02/2019 09:41

We have the highest level of cover excluding personal Cover.  I think the CMC have a duty of care to highlight this to all members that have Mayday cover and used a storage compound for their caravans.  Our policy states the following;

Your cover includes;

Cover anywhere in the UK, including your doorstep along with transport of your vehicle to the repairer of your choice within a 10 miles of your recovery destination, if we can’t easily fix the problem on the spot.

However as our caravan is kept in storage our “recovery destination” is the caravan storage depot.  Therefore once the caravan has been dropped off they will then take the vehicle to the garage which is within 10 miles.  A concern is that the vehicle would be full of our personal belongings plus our pets and we would have to find our own way back from the garage or rely on the goodwill of the recovery driver. 

If it is after hours for the garage like a Sunday, Bank holiday or late in the evening, the issue is compounded as the garage will be closed.  The chances of getting a taxi home with all our belongings and pets would be remote.  Who would want to leave their vehicle parked up on a street with all their belongings and perhaps pets until the next day when the garage opens?  This has insurance implications especially if the vehicle has keyless entry.

The alternative is to change the “recovery destination” to your residence and for many this is not practical if there is no room for you to store any caravan.  In addition most insurance policies for caravans only allow for it to be parked outside the residence for 48 hours if the caravan is normally kept in storage. 

Again if it is after hours for the garage your vehicle may be left out in the street near the garage with you hoping that the recovery driver has been able to push the keys through a letter box at the garage.  This would also have insurance implications especially if the vehicle has keyless entry.

Final alternative is for the garage to be the recovery destination and leave the car and caravan there and again this has insurance implications.   Again an issue if it is after hours.  At least you may then be taken home but probably relying on the goodwill of the driver.

All the above were confirmed to me by a Mayday representative who phoned me to discuss the matter.  Although I asked on more than one occasion regarding the issue if it is a Sunday, Bank holiday or after hours the representative evaded the question or did not understand the question.

It looks like we will need to start shopping around for a more flexible breakdown company and one that will ensure that we are taken home after the caravan has been dropped off at the storage compound and that the car is kept safe until it can be delivered to the garage when the garage is open for business   I am now wondering if Red Pennant have similar restrictions?

SteveL replied on 12/02/2019 10:04

Posted on 12/02/2019 10:04

I thought it had already been established by a CC rep on the other thread, that the car would not automatically be taken to a garage from the storage compound. That it was at the recovery drivers discretion.

I am confused. Although that is not uncommon.😂

EasyT replied on 12/02/2019 10:11

Posted on 12/02/2019 10:11

Cover anywhere in the UK, including your doorstep along with transport of your vehicle to the repairer of your choice within a 10 miles of your recovery destination, if we can’t easily fix the problem on the spot.

I suppose you could say that you have your engineer carry out repairs at your home? Doesn't necessarily help a lot if the car is undriveable following a suspension failure

Navigateur replied on 12/02/2019 10:19

Posted on 12/02/2019 10:19

Vehicle Recovery seems to get bundled with a lot of other products as an enhancement (maybe with a slight fee increase). Perhaps Club members who could potentially find themselves in this double destination difficulty could arrange to have another cover available to them that would convey the broken vehicle from their home address to the local repairer. 

I appreciate not everyone has a vehicle that is still under warranty, but most garages seem to have some sort of arrangement to get broken vehicles to their premises for repair - even if it is no longer an old Land Rover with a crane on the back!

Surfer replied on 12/02/2019 14:03

Posted on 12/02/2019 14:03

We are now looking at RAC Arrival even if it means joining the other club.  We hardly use the main sites preferring CLs so the main reason why we stay members is CLs, Mayday and RP however we are now wondering if Red Pennant have a similar restriction?

As I have mobility issues and also have our pets with us when travelling is of very great concern to us as we would prefer to pay the extra for the correct sort of cover.

We are now wondering if it is possible to take out Greenflag breakdown to get the vehicle to the garage in the event that we are at the storage depot?

Of course we hope that none of the scenarios above will ever occur, but we need to be prepared with the correct cover and also for peace of mind.

Oscarmax replied on 12/02/2019 14:49

Posted on 12/02/2019 14:49

Surfer is your vehicle a mobility car, if so RAC mobility you can upgrade your policy to include Arriva caravan cover for £40.00

You dont need to join the CCC to take advantage of this.

Surfer replied on 12/02/2019 16:01

Posted on 12/02/2019 14:49 by Oscarmax

Surfer is your vehicle a mobility car, if so RAC mobility you can upgrade your policy to include Arriva caravan cover for £40.00

You dont need to join the CCC to take advantage of this.

Posted on 12/02/2019 16:01

Not a mobility vehicle but issue is compounded if you have mobility or disability issues.

techsnap replied on 14/02/2019 09:12

Posted on 14/02/2019 09:12

I would question if the representative had all of this information correct.

Last year, I had to call out Mayday to a motorcycle I was riding on a Sunday under my personal cover.

The first technician that attended was unable to get the bike going, but didn't have a suitable vehicle for recovery, so he arranged for a second vehicle to recover the bike. I was told because it was Sunday and thus repairers would be closed, that they would recover me home and that I would then be able to call Mayday again on Monday and they would recover the bike a second time from my home to a repairer.

As it was, I never tested this - it was going to be a further two hours wait for recovery, and during this time managed to fix the bike at the side of the road myself!

Surfer replied on 15/02/2019 09:23

Posted on 14/02/2019 10:14 by Wildwood

Given this is a duplicate thread then comment is better on the original one.

Posted on 15/02/2019 09:23

Not really as Mayday is a current product that is offered by the CC, but supposedly only to members.  The other refers to an issue that the person had with Mayday so perhaps it should also be under the heading "Products" rather than "Membership"

BTW I have noticed that Green Flag offer the identical cover for caravans.