Resting on one's Laurels

I have been a club member just a short time in comparison to most club members, just 3 yrs. I started off using Club Sites whilst my partner and I got the hang of Caravanning again. We now try to use CL sites as we feel the club sites are expensive for what we use them for, ie just a base as we always use our own facilities.

 I've noticed how much each site varies in the way it's run, we stayed at Coniston Park Coppice where the site is in amongst the NT Woodland. A fantastic setting, but the pitches are poorly distributed by the staff, when you book a Pitch on a club site your outfit details are included, so I can't understand why Pitches aren't designated by van size as the Park Coppice ones vary so much in size, so much so that we ended up blocking an access road with our van (8.2m long) when we were told it would fit. Sorry but it wouldn't take much to go round and measure the pitches and note them so they could be reserved for the longer vans booked in. We also reported another club member running their grey waste into the Park, which then took 3 days before anything was said and done about it, this being an NT site with Deer etc present you'd have thought there would have been a little more urgency in acting upon this.

Also we stayed at Bridlington Club site and were told we don't reserve pitches, as your van will fit on ALL of them. well it did fit on the one we chose but only just, then the Wardens coned off 2 other big pitches ...... and so 2 twin axle vans duly arrived and took up their reserved spaces !!!!!!! WTF???? 

I feel the club is resting on it's Laurels and really needs to take a look at itself in order to keep going forward, or is it being run the same way as our Motor Industry and succumb to lack of improvement. 

Comment from the Community Manager: Many thanks for your feedback which we do really appreciate and I am sorry you had concerns when staying on our sites. We do state in the guidelines that the best channel for any complaint is to email to the relevant department so if you can send your concerns to a member of the team that would be great. Please see here for our contacts for email addresses at the Club and thank you again for your feedback.