Not moving with the times

Posted on 25/08/2020 17:38 by Rufs

Wow!!! not a C&CC member so never used their web site, but if all this is true and no reason to doubt it, then it blows a hole in a lot of the gripes on CT

Posted on 25/08/2020 17:20 by PATMAU

For a slow website try the C&CC , not only slow but is like a maze for navigating round. Lots of dead ends before finally reaching your goal and then going up blind alleys to get out again.  Every time you book a site you have to enter your outfit details, every time.  You don't know what you are going to have to pay, until you have entered, outfit, pitch, no. Adults, children, ACR, dates, uncle Tom cobley and all.  And don't get me started on their site search facility.  Compared to them, CAMC is cutting edge tech.

Posted on 25/08/2020 17:38 by peedee

CS, since you asked:

In what way PD is it not changing,

It still thinks one size fits all and charges accordingly. As a result, for those not requiring full fat facilities they are expensive for many especially for short stays which is an increasing requirement due to the growth in motorhome ownership. Families also find sites expensive for what is provided for them.

what you you want to see? 

The pricing structure needs to change to make short stays more viable and more attractive for families. To save you asking how, I would look into the introduction of a tariff for “Quick Stops” for motorhomes. For families stop charging for children of 4 or less under say 13 years.

That growth in membership has been over a few years and as sites are getting fuller they appear to be keeping members?

That is a matter of opinion, the AGM minutes would suggest membership has been fairly static but existing members have been utilising sites more (site nights spent per member has increased)

Anyway you have used club sites this year I recall (if not apologies but certainly in the past year), so you must be happy?

I have only used a Club site for 3 nights out of 26 spent away so far this year. The others have been spent on a mix of CLs and commercial sites and I have been quite happy to do so.

peedee

Posted on 25/08/2020 17:55 by Tinwheeler

I’ve been saying similar for years. 

You forgot to mention minimum night booking restrictions which you don’t find out about until you’ve gone through the rigmarole you describe. The restrictions are not consistent across the network or the seasons so you often have little clue in advance of completing the booking process.

Then there are deposits.....

Posted on 25/08/2020 16:41 by JVB66

It was like that when we started ,but then along came TVs mobile phones and computer games that seems to keep people in their own little world(bubble as is now expected )

Posted on 25/08/2020 17:55 by Tinwheeler

I’ve been saying similar for years. 

You forgot to mention minimum night booking restrictions which you don’t find out about until you’ve gone through the rigmarole you describe. The restrictions are not consistent across the network or the seasons so you often have little clue in advance of completing the booking process.

Then there are deposits.....

Posted on 25/08/2020 17:38 by peedee

CS, since you asked:

In what way PD is it not changing,

It still thinks one size fits all and charges accordingly. As a result, for those not requiring full fat facilities they are expensive for many especially for short stays which is an increasing requirement due to the growth in motorhome ownership. Families also find sites expensive for what is provided for them.

what you you want to see? 

The pricing structure needs to change to make short stays more viable and more attractive for families. To save you asking how, I would look into the introduction of a tariff for “Quick Stops” for motorhomes. For families stop charging for children of 4 or less under say 13 years.

That growth in membership has been over a few years and as sites are getting fuller they appear to be keeping members?

That is a matter of opinion, the AGM minutes would suggest membership has been fairly static but existing members have been utilising sites more (site nights spent per member has increased)

Anyway you have used club sites this year I recall (if not apologies but certainly in the past year), so you must be happy?

I have only used a Club site for 3 nights out of 26 spent away so far this year. The others have been spent on a mix of CLs and commercial sites and I have been quite happy to do so.

peedee

Posted on 25/08/2020 18:01 by

The minimum 2 nights isn't universal is it?

I went quite a way through  the booking system yesterday and was being allowed to book one night.

However I abandoned it in favor of a club site without deposit.