Not moving with the times

Del Sandy replied on 21/08/2020 12:37

Posted on 21/08/2020 12:37

This club could be fantastic, if only it was to listen to its members, some reasons below;

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

I have enjoyed the discussions on the site and interestingly my concerns have been covered several times by others. Note the times I go on the website has to be on off peak times due to the slow website.

It is sad that I will not be renewing my membership, as I do not intend to pay for membership where there is no official feedback from the club when issues are raised.

Hopefully I will rejoin when basic issues are sorted out.

Kind Regards

Derek

 

Cornersteady replied on 25/08/2020 16:39

Posted on 25/08/2020 16:28 by peedee

Its one thing to increase customers but you also have to keep them and that remains to be seen. The market is changing in more ways than one and the Club isn't

peedee

Posted on 25/08/2020 16:39

In what way PD is it not changing, what you you want to see? 

That growth in membership has been over a few years and as sites are getting fuller they appear to be keeping members?

Anyway you have used club sites this year I recall (if not apologies but certainly in the past year), so you must be happy?

replied on 25/08/2020 16:41

Posted on 25/08/2020 16:34 by Freddy55

I was referring to the OP, “not moving with the times”

Posted on 25/08/2020 16:41

I was referring to your post Freddy. 

JVB66 replied on 25/08/2020 16:41

Posted on 25/08/2020 14:39 by Takethedogalong

I quite like that the Club have started using new types of accommodation on some Club Sites. Things like pods, super pods and Airstreams tend to be away from rest of pitches, so are hardly an impact on touring area.

Tents though, would be. We have tented on quite a few Club Sites down the years, and it’s always been in a separate area, a long walk from the loos and showers, and the atmosphere and camaraderie in the tent area is usually different to that in the van/MH area. Folks tend to be outside more, chat more and go to bed a bit earlier with a respect for noise that carries. We have never experienced noisy tent areas on Club Sites.

Our early years touring were spent on a family run combined van and tent site, with everyone happily rubbing along together. The tenters tended to tow big boats instead of a van, hence the tents. Made some lovely holiday friends who we saw year after year. What was noticeable was just how many folks spent hours outside chatting, sharing food, ideas, lots of overseas visitors as well which was really nice. Very very friendly. 

Posted on 25/08/2020 16:41

It was like that when we started ,but then along came TVs mobile phones and computer games that seems to keep people in their own little world(bubble as is now expected )surprised

JVB66 replied on 25/08/2020 16:56

Posted on 25/08/2020 15:46 by eurortraveller

DK, I think your comparison with Marks and Spencer is very apt - a company which failed to move with the times ten years ago, and now is asking where have our customers on the clothing side gone.

The present CMC membership seems as just satisfied now as M&S customers were ten years ago, but over those ten years M&S customers left.  So I just hope the Club has a strategic team thinking ten years ahead to try to move with the times. 

 

Posted on 25/08/2020 16:56

M&S started to lose customers when the clothing side was still looking to give a quality product ,that was made to last ,in a society of cheaper primark customer who wear once then throw away,

The club have not in most ways ,lost that quality product that many still want,and seems more are accepting that with the ever more members using the network

Rufs replied on 25/08/2020 17:05

Posted on 25/08/2020 15:58 by

All my perception tells me is that CMC sites are popular with many.

 

Posted on 25/08/2020 17:05

well of course they are, we all know that, and why??? because it is pretty much a given that what they got last time they visited a club site is pretty much what they will get the next time they visit a club site, and if the previous experience was a good experience then CMC sites will continue to be popular.laughing

Goldie146 replied on 25/08/2020 17:07

Posted on 25/08/2020 17:07

I think we fall into the perceived CAMC demographic - long term members (since 1976 - with a break when we had to sell  sell the caravan to pay the electric bill, and then tented), 70+, we can quite happily stay on site all day, just relaxing, and like to know what the site will be like.

But we do that as we don't get away very often - one week a year, plus a weekend - so if we get it wrong and end up somewhere that doesn't suit us, we've sort of ruined the holiday.

So, for the past few years we've stuck with the same site for our main holiday. Not "stuck" as in unhappy with - quite the opposite. We like New England Bay as it's not just rows of white boxes, families and couples get along happily together. And on a personal note, I like the familiar, driving up the same roads to get there, recognising familiar places, noting things that have changed etc.

And getting back to the OP and mutterings about the website - yes, it is awful. But holidays and caravans and life in general are in the real world - and that is what matters, not some text and pictures on a screen.

Cornersteady replied on 25/08/2020 17:12

Posted on 25/08/2020 17:07 by Goldie146

I think we fall into the perceived CAMC demographic - long term members (since 1976 - with a break when we had to sell  sell the caravan to pay the electric bill, and then tented), 70+, we can quite happily stay on site all day, just relaxing, and like to know what the site will be like.

But we do that as we don't get away very often - one week a year, plus a weekend - so if we get it wrong and end up somewhere that doesn't suit us, we've sort of ruined the holiday.

So, for the past few years we've stuck with the same site for our main holiday. Not "stuck" as in unhappy with - quite the opposite. We like New England Bay as it's not just rows of white boxes, families and couples get along happily together. And on a personal note, I like the familiar, driving up the same roads to get there, recognising familiar places, noting things that have changed etc.

And getting back to the OP and mutterings about the website - yes, it is awful. But holidays and caravans and life in general are in the real world - and that is what matters, not some text and pictures on a screen.

Posted on 25/08/2020 17:12

yes, it is awful. But holidays and caravans and life in general are in the real world - and that is what matters, not some text and pictures on a screen.

fully agree

PATMAU replied on 25/08/2020 17:20

Posted on 25/08/2020 17:20

For a slow website try the C&CC , not only slow but is like a maze for navigating round. Lots of dead ends before finally reaching your goal and then going up blind alleys to get out again.  Every time you book a site you have to enter your outfit details, every time.  You don't know what you are going to have to pay, until you have entered, outfit, pitch, no. Adults, children, ACR, dates, uncle Tom cobley and all.  And don't get me started on their site search facility.  Compared to them, CAMC is cutting edge tech.

Rufs replied on 25/08/2020 17:38

Posted on 25/08/2020 17:20 by PATMAU

For a slow website try the C&CC , not only slow but is like a maze for navigating round. Lots of dead ends before finally reaching your goal and then going up blind alleys to get out again.  Every time you book a site you have to enter your outfit details, every time.  You don't know what you are going to have to pay, until you have entered, outfit, pitch, no. Adults, children, ACR, dates, uncle Tom cobley and all.  And don't get me started on their site search facility.  Compared to them, CAMC is cutting edge tech.

Posted on 25/08/2020 17:38

Wow!!! not a C&CC member so never used their web site, but if all this is true and no reason to doubt it, then it blows a hole in a lot of the gripes on CTsurprised

peedee replied on 25/08/2020 17:38

Posted on 25/08/2020 17:38

CS, since you asked:

In what way PD is it not changing,

It still thinks one size fits all and charges accordingly. As a result, for those not requiring full fat facilities they are expensive for many especially for short stays which is an increasing requirement due to the growth in motorhome ownership. Families also find sites expensive for what is provided for them.

what you you want to see? 

The pricing structure needs to change to make short stays more viable and more attractive for families. To save you asking how, I would look into the introduction of a tariff for “Quick Stops” for motorhomes. For families stop charging for children of 4 or less under say 13 years.

That growth in membership has been over a few years and as sites are getting fuller they appear to be keeping members?

That is a matter of opinion, the AGM minutes would suggest membership has been fairly static but existing members have been utilising sites more (site nights spent per member has increased)

Anyway you have used club sites this year I recall (if not apologies but certainly in the past year), so you must be happy?

I have only used a Club site for 3 nights out of 26 spent away so far this year. The others have been spent on a mix of CLs and commercial sites and I have been quite happy to do so.

peedee

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