Mayday and Caravan Storage

Not sure it is quite that bad, if there is somewhere in storage to park the tow car. 

In 2008 I had a failure of the intercooler on the tow car near to Fort William. We were brought back home with the caravan using a low loader. It was about 8 hours trip with the inclusion of a break for a meal. The caravan and car were stored on my drive. I could have arranged for Mayday (Green Flag) to collect the car and take it too the garage for repair when needed. I chose not to take that up as, although I wasn't prepared to tow back 350 miles I was happy to drive the car 10 miles for the the warranty repair when it could be booked in. 

In 2016 when a front coil spring broke and ripped through the tire I was recovered home and Mayday happily came out a few days later when I had arranged a garage to undertake the repair to pick me and the car up to take us to the garage at a prearranged time. Presumably if the car was at the storage centre the same could be arranged. 

I have the Mayday Premium cover and questioned this in 2017 as my caravan is in storage 1 and 1/2 miles away.

Their reply was because I have dual recovery they will drop the caravan at storage and the car at home, as long as the storage site is within 10 miles of the home address.

Obviously the various permutations of what vehicle breaks down is covered as long as both drop offs are within the 10 mile home zone.

I just phoned up to be certain this was still current, as my renewal is the end of February.

Apparently they will take my car and van to my caravan storage site and then leave me there to my own devices. Alternatively, they will take me to my home address and then leave both my car and van there (not an option for me as the van won't fit on my drive}. The choice is yours, it's either one or the other.

Some mis-information here, both Mayday products offered by the club have dual recovery and will facilitate the recovery as mentioned above by Metheven...

On contacting the Caravan Club after the event they were given sympathy but told sorry, those are the conditions of Mayday membership.

Interestingly this information is backed by a member of the Club staff.....

Easy T - I am afraid it would be bad for me. If my broken down car is dropped off at my caravan storage site how am I to get home? I suppose the only options are cadge a lift or get a taxi. My storage site is on the small side so it would not especially convenient for the storage site owners to have my broken down car stuck in the way.

Metheven - Thank you for replying. That's very interesting. I contacted the Caravan Club in November and I was told very clearly (in writing) that it is not their policy to recover you to storage and then home. Like you, I have premium cover. When you say you just rang up do you mean today?

I don't know if the very helpful Caravan Club staff monitor this forum, but if they do would they care to comment?

Thanks

This is part of the response I got from the Caravan Club in November:

"At this point in time, Mayday breakdown would only offer recovery to EITHER your storage facility OR your home (or a local garage) – as detailed in Page 6 of the Policy Wording. Obviously you would be offered the choice of which destination would suit your circumstances at the time of the incident in question."

It then goes on to say:

Assuming the scenario was a broken-down tow-car, but the caravan is sound and roadworthy, what this would mean in actuality is:

You could chose to get your car taken home, or to a garage (along with the caravan), but you would then have to make your own arrangements to get the caravan moved to the storage facility;

Or

You could chose to get the car and caravan recovered to the storage facility, but you would then need to arrange to get the broken-down car from there to either your home or a garage.

Seems very odd. The Club seems to be saying different things to different people.

When you say you just rang up do you mean today?

Yes Stato, after reading your post I rang Mayday on their 0800 0515318 number, to be certain this was still valid before renewal. The lady on the other end could not answer the question personally but transferred me to the breakdown dept where the guy informed me it would happen.

So yes I was told no problem, in reality there could still be confusion but if in that scenario then I would stand firm at drop off point(s)

I will report your post asking for an answer from the Club.

I had noticed a few years ago that the operator at Greenflag was not initially aware that I was actually a 'Mayday Customer' rather than just Greenflag

Hi everyone, I have forwarded this discussion to the insurance team to get clarification and will post once I have further information on this. 

I took out the Mayday cover last year with the personal cover option.  

In early December my Motorbike broke done, the alarm/immobiliser was faulty. they recovered the bike to my home as it was late and the dealers were closed but would not take it to the dealers the following morning unless I paid the going rate.  I questioned the dual recovery and was told it only applies when a caravan is with the vehicle.  They also sent me a text saying that a similar fault on the vehicle recovered is now excluded from cover for a period of 28 days. 

Easy T - I am afraid it would be bad for me. If my broken down car is dropped off at my caravan storage site how am I to get home? 

If your car is taken on a low loader for a repair at a garage when you are on holiday you will have to arrange your own transport to collect it.